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Value Proposition

“A Journey to success”

Our Value Proposition

Our Mission is to introduce a no-compromise model; one in which our clients discover there needn’t be a choice between price, technology and service.

  • • Flexibility: We believe that no two clients are the same and do not take a standardised approach. We analyse, strategize and build a service you actually want; not just an off the shelf solution.
  • • Supplier Relationships: To secure the maximum value for our clients, utilisation of approriate contacts and supplier leverage is imperative. Due to our combined experience, we are armed with enviable industry contacts & relationships. Lionel will ensure maximum value to all its customers based on your individual needs and our expertise.
  • • Comprehensive Account Management: We keep clients moving forwards with clear strategic goals and objectives. Detailed & informative open line communication will keep you informed and our transparent & open discussions will make you both comfortable & enthused with the innovative approach that we take.
  • • Training & Support: We’re with you every step of the way and you will not be left in the dark. Our ongoing support & training for our suite of Travel Technology will help get you on track and using our systems effectively. The more contented & comfortable your travellers are, the stronger our relationship be.
  • • Technology: We have invested in an innovative & extensive suite of technology which we implement to ensure that you get transparency, speed and accuracy you need throughout the booking process. In partnership with Reed & Mackay we ensure that we are attuned to global technology trends in order to monitor and adapt to the market.
  • • Accountability: We treat your business like it is our own, and the biggest benefit in dealing with Lionel is that we stay accountable. Your account is critical to us, so we treat your business and the success of your travel program like it is our own. No excuses, just the best solutions.
  • • Transparency: We believe that honesty is the best policy and simply put “we are not just here for a good time, we are here for a long time”. Transparency & trust in our Services is paramount to our ongoing relationship, and Lionel should be viewed as a direct extension of your team.
  • • We’re Glocal: Suppliers & local expertise Lionel India limited is partner of Reed & Mackay’s International Partnership. The combination of Lionel & Reed & Mackay provides a globally recognised business travel expert with local customization. Our commitment to our clients is to always deliver extraordinary travel management.
  • • Policy & Procedure: We will work with you to enhance your travel policy using our knowledge & experience of varied & complex travel policies in order to offer our advice on yours. Just as technology changes daily, so does the travel industry and with this will come the opportunity for policy improvements.
  • • Hybrid of Online & Offline Service: Purchasing travel in a technology-driven, multinational, traveller focused world can be complex. We at Lionel India pride ourselves on having the right people equipped with the right technology, in the right place and with the right skills to deliver the perfect solution for you.