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Account Management

Lionel India assigns important clients a dedicated and knowledgeable account management services - a single point of contact. Your account manager will be at your side to provide strategic consultation and to implement initiatives that maximize your organization's performance objectives.

Your account manager will help you streamline your travel management processes to more efficiently manage, control and reduce travel expenditures.

The Services include:

  • Customized implementations
  • Assistance with travel policy creation, revision and enforcement
  • Proactive airline, hotel and rental car contract negotiations
  • Adoption rate consulting for online booking solutions, if implemented
  • Travel spend benchmarking analysis and best practice consultations
  • Online reporting services, including customized pre-trip, post-trip, billing, risk management and credit card reconciliation
  • Global travel management consolidation

Our Global Account Management Service, in partnership with our Global Networks (TSI) is highly successful and can be delivered Locally, Regionally OR globally and with Flawless Communication & Coordination.

World-class Account Management at all levels!

TSI believes that a single point of contact with an account management professional is the most efficient way to manage your travel account.

The account manager sits in the country where our client has their corporate headquarters and works closely with the local account manager to deliver on-the-ground support, as well as provide a clear road map of the overall agreement.

Client contact and visibility…

Our in-country member is responsible for developing the business plan and overseeing service, monitoring standards, the production of consolidated management information and supporting supplier negotiations. From a customer perspective this means that a comprehensive overview is available to you at all times.

Our customised Global Account Management service includes…

  • Single point of contact, clear plan & measurable savings
  • Fresh, new ideas in the travel industry
  • Analytics, KPI’s, dashboards, meaningful data
  • Consulting services for sourcing & travel policies
  • Maximized savings while maintaining balance
  • A global manager for multinational programs